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52, Rue Romain Rolland, Pondicherry

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Terms and Conditions

Welcome to the GRATITUDE-heritage website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GRATITUDE CONSULTANT LLP'S relationship with you in relation to this website.

  1. The term GRATITUDE CONSULTANTS LLP or 'us' or 'we' refers to the owner of the website whose registered office is C-192, SARVODAYA ENCLAVE, NEW DELHI, 110017. Our company registration number is AAA-2677. 
  2. The term 'you' refers to the user or viewer of our website.
  3. The use of this website is subject to the following terms of use:
  4. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  5. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  6. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  7. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  8. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  9. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  10. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  11. You may not create a link to this website from another website or document without business name's prior written consent.
  12. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Cancellation/Refund Policy

Independent Traveler (One to Two rooms booked)
 Cancellation 16 days or more before Check-In = Full Refund*
Cancellation 15 days or less before Check-In = No Refund
 Small Group (Three to Four rooms booked)
 Cancellation 31 days or more before Check-In = Full Refund*
Cancellation 30 days or less before Check-In = No Refund

 Large Group (Five or more rooms booked)
 Cancellation 46 days or more before Check-In = Full Refund*
Cancellation 45 days or less before Check-In = No Refund

PANDEMIC CLAUSE: For official mandated lockdowns or government ordered travel restrictions we offer a full refund* regardless of date of cancellation. If a guest has tested positive before their Check-In date please provide an official dated RT-PCR Test Report for cancellation refund.

CLIMATE CLAUSE: Refunds for inclement weather disrupted travel are offered only if an official Red Alert is issued by the IMD for Pondicherry district on the date of Check-in.

*All Refunds exclude any transaction charges or taxes already paid on the transaction as those are irrecoverable by us. Any review/reconsideration of above cancellation/refund terms will be at the discretion of the management.

Privacy Policy

  • This privacy policy sets out how GRATITUDE CONSULTANTS LLP uses and protects any information that you share with us when you use this website.
  • We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
  • We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2010.  
  • We may collect the following information to understand your needs and provide you with a better service, and in particular and to ensure that we can provide specific services to suit individual needs. 
  • name, age, gender and profession
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  •  other information relevant to customer surveys and/or offers
  • We may use the information to update our client profile.
  • We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided.


  • We are committed to ensuring that your information is secure and we do not use it for any purpose other than the reservation process at Gratitude.
  • We have CCTV cameras in common areas and if required to use the recording for any security related investigation, we reserve the right to use the same.

Links to other websites

  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

  • Controlling your personal information
  • We will not sell, distribute or lease your personal information to third parties.
  • Should a situation arise where we are required by law or legal process to provide information about a customer, we will do so without taking prior approval.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
  • While we assure you that it will do its best to ensure the privacy and security of your personal information, we shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized persons consequent to misuse of the internet environment.


  • The information contained in this website is for general information purposes only. The information is provided by GRATITUDE CONSULTANTS LLP and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
  • Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  • Every effort is made to keep the website up and running smoothly. However, Gratitude Consultants LLP takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Contacting Us

If there are any questions regarding our terms and privacy policy you may contact us using the information below:
Telephone No: 52, 9442065029
E-Mail ID:

52, Rue Romain Rolland, Pondicherry
India, 605001

Phone: +919442065029

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